CloudHealth by VMware is looking for highly motivated visionaries who will be responsible for providing account management, technical advisory, and relationship oversight for our strategic accounts.
Job Role and Responsibility:
The Enterprise Technical Account Manager will have principal responsibility for a small number of the most significant and high-profile accounts within the CloudHealth customer base. The individual in this role will be responsible for driving and nurturing the relationship with the customer’s technical sponsors and champions. You will be on the front lines of the business, partnering with customer stakeholders, internal executives and developers to communicate technical context required to make improvements to the customer experience and software solutions. You will be on the forefront of the cloud revolution, bringing your strong technical background and experience supporting cloud computing products, services and solutions.
- Partner closely with, maintain, and develop an ongoing relationship with some of the largest strategic enterprise customers
- Utilize product domain expertise to serve as a trusted technical advisor and account manager
- Improve customer value by applying standard methodologies and standardization across your customer’s Business Units to drive visibility, optimization, governance and security
- Advance adoption of the CloudHealth platform within your customer’s organization by crafting a well-communicated plan, encouraging enterprise-wide teamwork and providing frequent assessments to highlight results against common goals
- Be a primary point of contact for tech-related questions and coordination of issue management and problem resolution across your customer’s enterprise
- Act as a customer advocate, responsible for conveying customer requirements, feature requests, feedback, etc. to Product Management and Executive Leadership
- Oversee and lead customer onboarding, strategic planning, consultative services, and product demonstrations on new features and services
- Work with customers to demonstrate key integrations with Datadog, Alert Logic, New Relic, Ansible, Chef, and more
- A minimum of 7 years’ relevant experience in pre/post-sales account management, consulting or professional services; ideally serving a single dedicated account
- A 4-year college degree, preferably with a technical focus; Computer Science, Math, or related background is highly desired
- Experience supporting enterprise IT products or services with practical understanding of cloud-centric architectures
- Experience and familiarity with cloud platforms is a plus (e.g. AWS, Azure, etc.), a real passion for new technologies is a requirement
- Ability to guide customers through their software implementation and drive adoption is a key requirement
- The ability to work in a dynamic team-oriented environment, using company resources to tackle customer challenges/requirements
- Strong attention to detail and quality of work, suitable for customer facing materials.
- Strong problem solving and analytical skills
- Strong communication, time management, problem solving, project management, and social skills
This job requisition is not eligible for employment-based immigration sponsored by VMware
Category : Services and Consulting
Subcategory: Technical Account Management
Experience: Business Leadership
Full Time/ Part Time: Full Time
Work From Home: No
Posted Date: 2019-10-31
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