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Staff Engineer - SRE / Site Reliability Engineer - NSX - VMC on AWS Cloud

Palo Alto, California

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Job ID R1900384

Staff Engineer - SRE / Site Reliability Engineer - NSX - VMC on AWS Cloud

Oversees and drives Root Cause Analyses and Corrective Actions to improve site availability and integrity.

  • Sr. SRE identifies “areas of interest” for additional investigation to improve long-term availability and integrity.
  • The SRE is continuously improving his/her specialist knowledge, and takes on new areas to support the team. The SRE also educates his/her co-workers, and serves as a subject matter expert in his/her field of specialty for the organization.
  • The SRE standardizes and maintains internal technical documentation (e.g. Wiki, run-books) and improves technical situational awareness (i.e. implement and monitoring of key metrics).
  • The SRE provides hands-on expertise during service impacting events and technical escalations (e.g. analysis / trouble shooting of systems and servers). This also includes configuration changes to production systems, as well as standardization of trouble shooting procedures.
  • Mentors and trains junior administrators and Operations Control Center personnel.
  • Working with design engineering, propose architectural changes, and fosters communication between different organizational units.
  • Directs RCA and gauges systems status against established base line.
  • The SRE will drive sustainable solutions across functions with minimum or no supervision.
  • Strong experience in Unix / Linux / ESX systems administration and or Networking:
  • Bachelor’s degree in Computer Sciences preferred, or equivalent degree & work experience necessary.
  • 7 years plus experience in independently managing Unix/Linux systems / VMware ESX
  • Knowledge in Unix systems analytics and performance management
  • Cloud Experience with AWS and VMware ESX / ESX Networking
  • Experience in creating scripts and runbooks to remediate issue 
  • Proven trouble shooting skills including the ability to execute Root Cause Analysis
  • Exposure to management of complex network equipment (e.g. load balancers or firewalls routing
  • Operational experience is required in support of production network
  • Identifying code and design pattern errors
  • Experienced in Software Development and some cloud operations with ability to work with operational knowledge of Software Revision tracking and Release Management desired.
  • This role requires the right candidate to demonstrate an analytical mind-set, natural curiosity, initiative and the willingness to go "beyond” in determining trigger events and root cause.
  • Excellent written and verbal communication skills are required.
  • Ability to work collaboratively to convince others in their field of expertise is expected.
  • Applied practical experience with Systems Thinking (ability to analyze systems and its components), as well as analytical methods
  • The Staff SRE is expected to be available for on call duty as well as for application support during off-hours, as needed.

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