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Senior Product Line Manager - Service Operations - VMC on AWS

Palo Alto, California

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Job ID R1901811

Senior Product Line Management - Service Operations - VMC on AWS

VMware software & services powers the world’s most complex digital infrastructure. The company’s compute, cloud, mobility, networking and security offerings provide a dynamic and efficient digital foundation to over 500,000 customers globally, aided by an ecosystem of 75,000 partners. As a team, our employees grow with forward momentum. We are an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative dedication to imagine, define and deliver the future of IT through cloud computing. We are a passionate, innovative and driven group of leaders inspired by the opportunity to actively learn and contribute something back to the broader community.

We are looking for a Product Management leader to be part of the VMware Cloud on AWS team. The VMware Cloud on AWS Product Management team leads the vision, business priorities, and product roadmap for VMware’s flagship enterprise hybrid cloud offering delivered as-a-service. We work closely with Customers, Partners, Engineering, SRE, Customer Success, Sales, and Marketing teams – to create meaningful value for our users and help them achieve their digital transformation goals.

As the Senior Product Line Manager, Fleet Management, you will be responsible for defining and building the vision, product strategy and product roadmap necessary to ensure that the entire service organization and systems are synchronized with the deployment of new software, features and technology and that these are rolled out successfully across our global infrastructure and to all of our customers.

This role is also responsible for expanding the scope of our fleet management capabilities and enhancing it to become a service that is capable of managing deployments of VMware’s technology beyond AWS datacenters.

This is a critical role to ensure our service is highly competitive, and capable of reaching our scale and operational objectives. 

The role requires a background in Product Management, Cloud Operations at scale, Fleet management, SRE tools It also requires an ability to work effectively with Engineering, SRE, Customer Success, directly with customers and many other functions within VMware and AWS.

We like to move fast and look for willingness to do what it takes to help grow the business while maintaining customer trust and make those tough tradeoffs to keep up in a high intensity environment. You will join a team that is changing the face of the infrastructure industry as we know it.

Key Responsibilities

  • Ability to define a vision, set of core values, and metrics for the service offering
  • Background in SaaS Operations, Datacenter Operations, SRE and a DevOps culture
  • Drive a culture of Service Ownership across product and service teams
  • Deep understanding of monitoring, logging, infrastructure automation, troubleshooting, operations at scale & performance management
  • Ability to set hard priorities to ensure VMWare meets the needs of our customers while ensuring that our service operates with a high level of trust

Required Skills:

  • Engineering, computer science or other technical degree; MBA a plus
  • Proven product management experience (5-10 years) in SaaS or Cloud Management
  • Experience with VMware virtualization technologies.
  • Experience with Kubernetes and Cloud Native Applications is highly desired
  • Demonstrated ability to work successfully across business units and with high-level executives
  • Excellent communication (written and verbal) skills to drive alignment across company, and with customers and partners

This position is eligible for the DiversifyCPBU referral campaign

VMware Company Overview: VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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Interview advice from VMware hiring managers

"Believe in yourself and the abilities that you bring to the job. Always focus on your strengths, set proper expectations, and deliver with confidence. I look for people who are smarter than me, and who will work with integrity. I like people that have perspective and show a real passion for what they do and how they can bring value to their work and the work of their wider teams."
Anna Dorcey Vice President of the America’s Marketing Team


*For a full list of benefits, broken out by country, please visit our Benefits Website.

  • Parental leave for mothers and fathers

  • Employee Stock Purchase Plan

  • Generous vacation, holiday, and paid-time-off plans

  • Ongoing development through monetary reimbursements and rotation programs

  • Neurodiversity, Backup Child Care and Employee Assistance programs support your loved ones

  • Medical and wellness plans that are inclusive of all family types

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