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Senior Manager, Event Operations

Palo Alto, California

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Job ID R172058

VMware (NYSE:VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware’s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 300,000 customers and 25,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice.

As a Senior Manager, Event Operations you will work as an integrated member of an event management team responsible for leading and achieving operational objectives of VMworld US and Europe. This position will interface directly with internal stakeholders/teams, key partner agencies, conference venue and all 3rd party suppliers.


• Own all operational aspects of VMworld US and Europe events
• Must exercise flawless administrative judgment 
• Assume responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within your functional area. 
• Develop, maintain and enforce comprehensive event operational standards, policies and procedures 

. Expense budget management and reporting and post event briefings management
• Act as a key advisor to other team members and internal stakeholder/teams to ensure optimal business outcomes are achieved
• Manage teams, suppliers and other contributors to exceptional levels of execution of all assigned deliverables and programs – on schedule and within budget
• Demonstrate success in managing and negotiating with third-party vendors.
• Extensive knowledge of housing block management required
• Understanding of event registration services and crowd flow management 
• Strong project management skills are needed to manage both internal and external requirements. Has excellent customer service skills

Required Skills/Experience:

• Minimum of 8 years of industry related experience with a minimum of 3 years in event management of customer facing conferences of +3,000 attendance or larger. 
• Excellent written and verbal communication skills. Consultative approach to questions, concerns and issues
• Extensive knowledge of MS Excel, PPT required
• Ability to think strategically, and ensure event activities support business goals.
• Demonstrate success in managing and negotiating with third-party vendors.
• Demonstrate superior communications skills, both written and verbal. 
• Be a team player skilled at both managing and working as part of a team.
• Minimum undergraduate degree required.

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