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Services and Consulting

Network Technical Account Specialist (NSX TAS)

Manchester, United Kingdom

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Job ID R1900298-2

VMware

Customers rely on VMware to help them transform the way they build, deliver and consume Information Technology resources in a manner that is evolutionary and based on their specific needs.

Our culture is one of possibilities where everyone is empowered to achieve success on their own terms. Together we are helping customers in crafting the future of their business in a digital world.

Are you a dynamic, individual who counts ownership, accountability, hard work and tenacity among your strengths? If teamwork, customer focus, excellent communication, thinking-out-of-the box and problem solving is your forte then the role of TAM will stretch and utilise all of these attributes.

The Role - Network Technical Account Specialist (NSX TAS)

Network Technical Account Specialists (NSX TAS) provide exceptional product knowledge and validated skills to help large organizations streamline deployment and improve operations of their VMware NSX platform. Backed by the resources of the entire VMware organization and armed with standard methodologies, TAS’ are responsible for building and maintaining post-sales relationships with VMware’s largest and most strategic customers. These customers are typically large enterprise accounts embracing VMware’s Network Virtualization and Security vision across their data centers. TAS’ develop a trusted advisor relationship with key partners including customer executives, CIO, CTO, Line of Business leaders and IT Directors to ensure that the customer continues their standardization on VMware networking technology. Additionally, TAS’ become the customer’s central point of contact into VMware’s Networking and Security business unit. As such, the TAS’s technical abilities will be important in recommending solutions, seeing opportunities, mitigating issues and providing technical guidance to a defined account or set of accounts.

TAS’ consult closely with customers to ensure their satisfaction and return on investment with the VMware Network Virtualization platform. They are the customer’s primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting the productive use of VMware solutions, including but not limited to NSX. TAS’ engage resources across the entire VMware organization when necessary. In addition, TAS’ actively expand VMware platform adoption and standardization within accounts, driving relationships at every level internally and externally to advocate VMware technology solutions and influence change. In addition to customer facing activities, TAS’ report key account metrics and insight to VMware internal teams while contributing to the overall TAM program development.

Responsibilities

  • Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results.

  • Provide project leadership, coordination and architectural guidance for the customer’s Network Virtualization and major VMware initiatives.

  • Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and supp

  • Map additional VMware solutions to the customer’s unique business and technical requirements

  • Maintain a current knowledge of VMware’s networking and security solutions, along with a high-level technical knowledge of VMware’s product line and future product direction.

  • Lead and drive challenging requests across simultaneous client engagements.

  • Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements.

  • Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of VMware solutions within your accounts.

RequiredSkills:

  • Proven ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization).

  • Fast learner with the ability to explain complex technical concepts to a variety of audiences.

  • Solid technical background in advanced networking and security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred.

  • Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels.

  • Be effective working independently and in a team setting.

  • Strong organizational skills with the ability to handle multiple client demands.

  • Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with CxO level personnel.

  • Have domain level understanding of Cloud Infrastructure & Networking (Data Center Design, Network Architecture, Network Design, System Architecture Virtualization, Systems Management, Security)

  • VMware virtualization, networking and security products, solutions, and services.

  • Network Security Tools and Networking Concepts such as firewalls, IDS/IPS, and Security/Trust Zones.

  • Knowledge and experience of working with network components and concepts such as: Routers, switches, load balancers, and other networking and security components from a variety of vendors.

  • Virtual networking components such as VSG, Nexus 1000V, and dVS

  • Networking protocols such as BGP & OSPF

  • VLANs, VPN, Unicast vs Multicast, Management Networks, IP subnetting, and network design.

  • Demonstrable experience and deep knowledge of the networking technologies and vendors such as Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, Palo Alto Networks

  • Experience with integrating heterogeneous networking and security environments

  • Understanding of modern IT and DevOps production data center and Cloud (ISP/ASP) operations.

  • English Language


Preferred Skills:

  • It would be favorable for candidates to have a current VMware Certified Professional – Network Virtualisation Accreditation

  • Experience of co-ordination and collaboration with cross functional teams

  • Enterprise Architecture knowledge or Solution Consulting is definite plus

  • Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning

EqualOpportunitiesStatement

We truly believe in the Power of Human Difference. At VMware, we celebrate our people from a wide variety of dynamic backgrounds, experiences and perspectives. We deliver transformative IT solutions by building a community that is inclusive and diverse. The passion and collaboration you will find in joining the team is what makes this opportunity one of the most attractive in the market.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.


TheCompany:

VMware is a recognised global leader in cloud infrastructure and business mobility. Built on VMware's industry-leading compute, cloud, mobility, networking and security offerings, our solutions deliver a new model of IT that is fluid, instant and more secure. Customers can innovate faster by rapidly developing, automatically delivering and more safely consuming any application

With revenues of $7.92 billion, VMware has more than 500,000 customers, more than 75,000 partners, and 19,000+ employees in 120+ locations around the world. At the core of what we do are our people who believe in our EPIC2 values - execution, passion, integrity, customers, and community.

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