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Careers in Client Support

Client Support

Senior Technical Solutions Architect - EUC

Los Angeles, California

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Job ID R1901440-1

Service Engineering – focuses on the components of the service offering and the delivery/implementation assets

The Technical Solutions Architect will be responsible for the definition, development, rollout, and enablement of Professional Services (PS) offers for VMware EUC technologies. You will work closely with various business units, engineering, marketing, professional services, sales, alliances, and partner engineering organizations in designing, validating, and building sales, technical, and service delivery collaterals. You will also work with VMware and partner sales teams to provide Go-To-Market enablement and sales support for joint solution and service selling activities.

Responsibilities

As the hands-on technical subject matter expert, the Technical Solutions Architect will be responsible for:

solutions and services engineering activities like proof-of-concepts, pilots, use case development, solution validation, workshops, and enablement.

developing and releasing sales, technical, and service delivery collaterals including deployment guides, best practices, sizing whitepapers and solution reference architectures.

collaborating with GTPS team worldwide, business units, engineering, marketing, professional services, sales, alliances, and partner engineering organizations to develop, validate, and release sales, technical, and service delivery collateral.

maintaining deep technical and business knowledge of VMware solution areas and develop new technology integrations and solution capabilities.

providing expert technical architectural support and guidance for solution opportunities that involve virtualization, cloud infrastructure, management and security, including integration with certain select 3rd party products.

maintaining technical credibility within the industry and the field through demonstration of thought leadership. This includes participating in delivering technical enablement web conferences and training sessions at VMware and other industry conferences and events.

Role Scope

VMware EUC Technologies (focus on VMware Horizon Suite)

All geographies

Measures of Success

Services are defined, created and available in a timely manner

Services are well-understood by VMware delivery teams and teams are appropriately enabled in their use

Standardized Services are used as the basis for at least 50% of all Consulting activity

Feedback from stakeholders is consistently excellent

Awareness, enablement, usage and feedback is uniform across all geographies and regions

There is consistently excellent and frictionless alignment with other PSE and PS-ERD functions

​ ​

Attributes and Experience

Minimum of 8 years experience in professional services/alliances/solution engineering/consulting/technical sales with expertise in architecting and deploying management and security solutions, virtualization solutions, and rolling out new technology and solution initiatives.

Minimum of 8 years of infrastructure architecture experience with significant depth around designing, implementing, and managing critical cross-functional integration projects in enterprise datacenters.

Strong architecture, design and implementation experience with mobile technologies

Strong architecture, design and implementation experience with security solutions, products, and industry trends.

Prior experience in addressing business and technical stakeholder requirements and translating these to appropriate solution architectures a must.

Prior experience in developing sales, technical or service delivery collateral a must.

Prior experience working with cloud solutions a must.

Working-level knowledge of VMware’s SDDC product stack is strongly preferred.

Working-level knowledge of VMware’s Horizon Suite is strongly preferred.

Working-level knowledge of VMware’s Workspace ONE Suite is a plus.

Managing relations with both internal and external business and technical teams.

Experience with product, solutions or service development process.

Excellent communications and interpersonal skills

Self-starter, detail oriented with good organizational skills.

Ability to travel up to 50% globally.

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  • Client Support, Los Angeles, California, United StatesRemove