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Technical Account Manager

Hong Kong, Hong Kong SAR

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Job ID R1910394

As one of our Technical Account Managers (TAM) based in Hong Kong, you will be responsible for building and maintaining post-sales relationships with VMware's Enterprise customers. These customers are typically large accounts adopting VMware virtualization software across their data centers.

You will serve as a trusted advisor to ensure successful implementations and as a technical account manager to ensure that the customers serve as a positive reference and continue their standardization on VMware technology. Additionally, you will become the customer's single point of contact into all of VMware. As such, your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise. TAMs consult closely with customers to ensure their satisfaction and ROI with the VMware platform.

TAMs are also the customer’s virtualization guide and primary liaison with VMware, and are accountable for identifying and directly addressing all business and technical issues. They must marshal resources across the VMware organization when necessary. In addition, TAMs proactively expand VMware platform adoption and standardization within accounts, driving relationships at every level internally and externally to advocate VMware technology and influence change. Outside of field activities, TAMs report key account metrics and insight to internal VMware teams, and contribute to TAM Program process development.

The TAM will be working within our Professional Services Organization (PSO).



VMware Company Overview: VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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Interview advice from VMware hiring managers

"From a technology perspective, we can teach you everything you need to know. It’s a lot harder to teach passion and integrity. What I look for when I’m interviewing a candidate is excitement about learning, a genuine interest in technology, and integrity."
Jeff Eberhard, Senior Solution Engineering Manager

*Benefits

*For a full list of benefits, broken out by country, please visit our Benefits Website.

  • Parental leave for mothers and fathers

  • Employee Stock Purchase Plan

  • Generous vacation, holiday, and paid-time-off plans

  • Ongoing development through monetary reimbursements and rotation programs

  • Neurodiversity, Backup Child Care and Employee Assistance programs support your loved ones

  • Medical and wellness plans that are inclusive of all family types

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