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Analyst I, SaaS Order Management & Billing

Heredia, Costa Rica

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Job ID R1912187

In Worldwide Booking Operations we are committed to delivering an unparalleled purchasing experience that enables VMware’s customers to rapidly realize the value of our products and services while ensuring financial integrity. We accelerate operational innovation and build bridges across VMware and its partner community. We put our people first by creating a global employee experience that builds loyalty.

As Analyst I in SaaS Billing Operations you will have the opportunity to join an emerging global group which is dynamic and fast-growing. Our core responsibility is to review and release the proforma invoices for all VMware SaaS offerings (Software as a Service).


  • Accurately review and release proforma invoices for several different products/services
  • Ensure timely release of all proforma invoices
  • Identify any billing discrepancies and follow up as needed
  • Case and ticket management; answer billing queries from various internal teams
  • Produce and maintain daily reports and files
  • Work across multiple applications within the SaaS Order Management and Billing systems
  • Interact with sales teams, channel partners and numerous internal groups as required to support the order-to-invoice process
  • Provide suggestions and ideas that enhance processes and simplicity of operations
  • Deliver on ad-hoc assignments as business requires


  • Ability and motivation to work efficiently and productively in a multi-task environment, both independently and as part of a team
  • Proven ability to engage and collaborate with multiple internal teams
  • Proven aptitude for working with numbers and reports
  • Excellent attention to detail and an analytical approach
  • Ability to identify and resolves issues
  • Ability to work outside of standard office hours as per business requirements
  • Proficiency in Microsoft Office
  • Positive, collaborative approach and sound business insight
  • Demonstrate strong social and interpersonal skills
  • Excellent written and verbal communication skills
  • Good work ethic and sense of responsibility

  • 2+years' industry experience in order processing and/or billing with specific knowledge of software transactions and general knowledge of revenue recognition
  • Proficiency with SaaS billing models and concepts is a plus
  • Experience collaborating on projects and testing
  • Proficiency in Oracle or SAP
  • Proficiency in Salesforce or ServiceDesk/Jira
  • Bachelor’s Degree

VMware Company Overview: VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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