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Order Analyst I, Order Management

Cork, Ireland

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Job ID R1912571

Analyst I, Order Management - Contract

About Us

Digital business requires a digital foundation. VMware compute, cloud, mobility, networking and security software forms a dynamic, consistent digital foundation to deliver the apps that power business innovation. VMware streamlines the journey to digital business by unlocking value from today’s technologies while enabling the integration of tomorrow’s.

In Global Order Management we are committed to delivering an unparalleled purchasing experience that enables VMware’s customers to rapidly realize the value of our products and services while ensuring financial integrity. We accelerate operational innovation and build bridges across VMware and its partner community. We put our people first by creating a global employee experience that builds loyalty.

Your Responsibilities:

  • Accurately review and enter order data as per company requirements
  • Handle purchase order reconciliation to quote, contract terms and program requirements
  • Adhere to all compliance guidelines including SOX and export regulations
  • Maintain all published SLAs for order processing and fulfilment
  • Interact with sales teams, channel partners and numerous internal groups as required to support the order-to-invoice process
  • Participate in projects and initiatives related to quality, data migration, SKU testing and operational efficiency 
  • Deliver on ad-hoc assignments as business requires 
  • Provide local language support for both written and oral communication (optional)

You Need:

  • Excellent written and verbal communication skills 
  • Ability and motivation to work efficiently in a multi-task environment, both independently and as part of a team
  • Ability to identify and resolve issues to effectively process orders
  • Positive, collaborative approach and sound business insight
  • Ability to work outside of standard office hours as per business requirements
  • Proficiency in Microsoft Office
  • Good work ethic and sense of responsibility

You Preferably Have:

  • 1+ years of industry experience in Quote-to-Cash processes, with specific knowledge of software transactions and general knowledge of revenue recognition
  • Experience in Enterprise SaaS Quote-to-Cash operations
  • Reporting and analytical skills
  • Experience collaborating on projects and testing
  • Proficiency in Oracle or SAP
  • Bachelor’s Degree

We are an Equal Opportunity employer and value diversity

VMware is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.


Business Unit: Worldwide Customer Operations: VMware’s Worldwide Customer Operations team manages nearly every company activity that touches our customers. That includes corporate planning, go-to-market strategies, the introduction of new products and services, and end-of-life strategies for all company offerings, too. Our team acts as a crucial connection between VMware’s sales teams, partners, and customers. We educate all three groups so they’re informed on the company’s solutions, how best to use them, and how to yield their maximum potential. We help customers succeed by ensuring that our salespeople are well-prepared and equipped to deliver the right VMware solutions for the customer’s specific challenges. Are you interested in helping drive success for the company and our customers? Join our team, and you’ll be exposed to nearly every aspect of VMware’s business, from strategy to selling. You’ll gain experience that can boost your career and help our customers accelerate their digital transformation at the same time.

VMware Company Overview: VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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