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Careers in Services and Consulting

Services and Consulting

Senior Technical Account Manager

Boston, Massachusetts

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Job ID R183453

CloudHealth by VMware is looking for highly motivated, visionaries who will be responsible for providing account management, technical advisory, and relationship oversight for our strategic accounts.

About You:

You love being on the front lines of the business partnering with best-in-class customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software solutions. You’re looking for an opportunity to be on the forefront of the cloud revolution and possess a strong technical background with experience supporting cloud computing products, services, and solutions.

You Will

  • Utilize product domain expertise to serve as a trusted technical advisor and account manager.
  • Maintain and develop ongoing relationships with our largest and most strategic customers.
  • Improve customer value by applying standard methodologies and standardization across your customers’ environments to reduce costs, increase efficiency, and automate cloud operations.
  • Advance adoption of the CloudHealth platform within our customers’ organizations by crafting a well-communicated plan, encouraging enterprise-wide teamwork, and providing frequent assessments to highlight results against common goals.
  • Be a primary point of contact for tech-related questions and coordination of issue management and problem resolution.
  • Act as a customer advocate, responsible for conveying customer requirements, feature requests, feedback, etc. to Product Management and Executive Leadership.
  • Oversee and lead customer onboarding, strategic planning, consultative services, and product demonstrations on new features and services.
  • Work with customers to demonstrate key integrations with Datadog, Alert Logic, New Relic, Ansible, Chef, and more.

You Have:

  • A 4-year college degree, preferably with a technical focus; Computer Science, Math, or related background is highly desired.
  • 5+ years of relevant experience in pre/post-sales account management, consulting, or professional services.
  • Experience supporting enterprise IT products or services with practical understanding of cloud-centric architectures.
  • Experience and familiarity with cloud platforms is a plus (e.g. AWS, Azure, etc.), a real passion for new technologies is a requirement.
  • Ability to guide customers through their software implementation and drive adoption is a key requirement.
  • The ability to work in a dynamic team-oriented environment, using company resources to tackle customer challenges/requirements.
  • Strong attention to detail and quality of work, suitable for customer facing materials.
  • Strong problem solving and analytical skills.
  • Strong communication, time management, problem solving, project management, and social skills.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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  • Services and Consulting, Boston, Massachusetts, United StatesRemove