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Field Communications Manager, Professional Services

Job ID R1906110-2 Date posted 05/20/2019


Our Company

VMware, a global leader in cloud infrastructure and business mobility, helps customers accelerate their digital transformation. VMware enables enterprises to master a software-defined approach to business and IT with its Cross-Cloud Architecture™ and solutions for the data center, mobility, and security. The company is headquartered in Silicon Valley with offices throughout the world and can be found online at www.vmware.com.

At its best, VMware is a place where we are valued for the complete people we are, where extraordinary progress is achieved for ourselves, our teams, our company, our customers, and our communities – and where even more progress is desired and expected. VMware is a powerful platform for all of who we are – individual, colleague, pioneer, citizen – a place where empowerment, accountability, and responsibility become the traits of ownership, and where each of us can own our future and achieve success through our own actions, on our terms. 

Field Communications Manager, Professional Services

DESCRIPTION

The VMware Global Professional Services organization is responsible for accelerating time to value for VMware technologies.  Our technology portfolio has continued to expand to new use cases aligned to the top priorities of the Enterprise IT marketplace.  The Field Communications Manager will be part of the Global Professional Services Strategy team, a small team of specialists shaping the Professional Services strategy, operating model and organization to align to VMware’s overall corporate strategy.  This team enages key internal stakeholders to assemble facts, develops frameworks that drive stakeholder alignment, guides strategic decision making, and develops integrated operational plans.

We are looking for a senior leader to develop and manage the Professional Services business transformation program communications strategy and execution.  This leader will be responsible for developing the communications framework, shaping and aligning messaging to stakeholder groups, managing the content distribution strategy and helping to drive employee advocacy across the organization.  The ideal candidate has deep experience in developing and executing marketing and communications strategies, a strategic mindset with the ability to lead the development and execution of comprehensive plans tied to concrete business outcomes and is proactive and able to navigate ambiguity and complexity while developing successful solutions.

PRINCIPAL DUTIES AND RESPONSIBILITIES  

Develop/manage the program communications strategy, including:

  • Own/maintain/refine the overall program field communications strategy, 
  • Orchestrate and manage the day-to-day execution of that strategy
  • Engage with executive stakeholders in Professional Services, Sales and Delivery functions to identify business communications requirements
  • Expose facts to executive stakeholders to identify areas of strength and opportunities for change

Lead the effort to craft/fine-tune/produce the field communications execution, including:

  • Own and shape the overall program messaging for key audiences (field, leadership, non-PS stakeholders, etc.)
  • Drive a standard look and feel for all program communications, including a standard program lexicon  
  • Support ongoing program awareness by working with program leadership to create crisp program-level communications such as quarterly field updates, executive reviews, worldwide awareness messaging, etc.
  • Drive awareness & uptake of internal social media platforms and implement other techniques to facilitate ongoing dialog and engagement with Professional Services employees
  • Support program field rollout activities by:
    • Working with program SMEs to develop crisp, polished field messages announcing rollout of program deliverables,
    • Assembling the field rollout packages that will be distributed to PS leadership in each geography,
    • Supporting PS leadership in each geography who will ultimately send program comm’s to their teams on behalf of the program
    • Tracking/ensuring field rollout communications are sent to target audiences

Develop/manage the program content distribution strategy

  • Define strategy and taxonomy for how we organize & post “final” program field-facing assets and deliverables including:
    • Business policy definitions
    • Process definitions
    • Job family descriptions & career ladders
    • Links to supporting field training classes in VMware’s LMS system
  • Develop and maintain a landing page on VMware’s internal field portal with a well-organized taxonomy linking to all these assets so the field can easily find them
  • Manage the library of program field-facing assets & deliverables to ensure all assets are latest-and-greatest, easily accessible, etc.

Develop and lead an employee advocacy strategy

  • Define and execute a strategy to engage, excite and motivate employees at all levels to embrace program outputs & changes
  • Develop employee audience segmentation in support of the advocacy strategy, and define the role of the advocates
  • Engage and motivate advocates to get all employee segments involved, including managing rewards and recognition

SKILLS           

  • Excellent written, editing, listening and verbal skills that reflect an ability to clarify and simplify technical and complex topics for a non-technical audience 
  • Strong project management skills in order to multi-task and manage multiple projects simultaneously from beginning to end 
  • Ability to work in a fast-paced environment and manage multiple, deadline-driven projects with attention to detail 
  • Demonstrated ability to establish strong working relationships with key internal & external stakeholders
  • Intellectual curiosity, looking to constantly learn and improve 
  • Demonstrated ability to influence activities across several functions to achieve results 
  • Strong presentation skills and presence in front of executive stakeholders
  • Sufficient subject matter expertise in the relevant technologies to establish credibility with key stakeholders
  • Ability and desire to quickly learn new technology and products 
  • 4 to 6 years of professional experience in marketing, communications, business or related field with a demonstrated track record of impact 
  • Experience driving business transformation within a large, distributed global organization.
  • Professional Services experience preferred
  • Education: Bachelors Degree, MBA preferred
  • Travel: Expected to work with leadership both at HQ and in field locations, up to 30% travel
  • Location: US Home Office

MEASURES OF SUCCESS       

  • Trusted advisor and “one-stop-shop” for all Professional services communications needs.
  • Pervasive air of collaboration, partnership and trust exists between all functions engaged.
  • Establishes a comprehensive change plan with clear/universal outcome metrics.
  • Executing change plan, and ensuring success of steady state model by adapting and adjusting.

REPORTING LINE        

  • Reports to Sr. Director, Global PS Transformation

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