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When you walk through the doors of one of our state-of-the-art office sites in India, you’ll find modern, comfortable, positive spaces that invite our employees to share ideas, spread creativity, innovation, and find balance in their daily lives. We are proud of our presence in the community, proud of VMware’s future in India, and proud of our commitment to initiatives that celebrate diversity in the workplace and India’s technology industry.

VMware India continues to play a strategic role in VMware’s global growth strategy for the mobile cloud era and our operations are currently second in size only to those at VMware’s Palo Alto headquarters in the United States.

Technical Support Engineer - Level 2

Bengaluru, India

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Job ID R1812352

Technical Support Engineer - Oracle DBA

Job Summary:

As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.  To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.

Essential Functions:

  • Reproducing issues in-house and responding back in a timely manner.
  • Regular follow ups with customers with recommendations, updates and action plans.
  • Escalate issues in a timely manner according to Standard Operating Procedures.
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  • Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
  • Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
  • Focus on an area of technical specialization and attend technical trainings,
  • Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

Good written and verbal communication skills.
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations

Overall Work experience of 6 to 8 Years in Technical domain. Experience in Virtualization & Cloud computing will be preferred.

Willingness to work in a 24/7 shift environment.
Experience with database related technology and administration SQL Server, Oracle dB (DBA), Postgres and Mongo DB

Experience with ESX Server and/or Virtual Center Server any versions

Experience with SQL query language and database queries handling

Troubleshooting Oracle/SQL Database issues

Deep Architectural Understanding and troubleshooting various available Clustering modes and concepts with Oracle and SQL

Linux command-line skills and shell scripting and/or programming

Experience in customization of Windows and/or Linux operating systems

Experience with Servers (Dell, HP, IBM, etc)

Experience with Server Management Software

Experience with Domain integration – Active Directory

Experience with firewalls and security related issues

Background in System Administration

Educational Qualification:
Bachelor’s Degree

Experience in providing voice based Technical Support is a key requirement.

Experience of working with global customers is an asset

CCNA / VCP / RHCE will be an added advantage.

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