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Careers in Client Support

Client Support

Technical Support Engineer

Job ID R1904846 Date posted 04/16/2019

CloudHealth by VMware is looking for a highly self-motivated, driven individual who will be responsible for providing world-class technical support for our customers in a dynamic startup environment. You should possess a strong technical background with experience in supporting cloud computing products, services, and solutions.
Be a part of a growing team at an innovative technology company experiencing striking growth in the market. Work with a dynamic and agile team to scale a region.

You Will:

  • Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets.
  • Reproduce, document and call out product defects to the Engineering team.
  • Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
  • Identify commonly asked questions and generate knowledge base articles, FAQs, and videos based on this content.
  • Improve existing product documentation and craft new feature documentation based on technical specifications and reviews provided by Engineering.

You Have:

  • BS/BA in Computer Science or a related field preferred, or equivalent technical certifications and experience.
  • 3+ years of providing technical support for enterprise customers.
  • Strong communication and interpersonal skills.
  • Proven ability to remotely troubleshoot and resolve customer software problems.
  • Analytical thinking and problem-solving skills as a go-getter with a lot of intellectual curiosity.
  • Finance and data analytics experience preferred.
  • Experience working with Amazon Web Services (AWS), Google Compute, or Microsoft Azure.
  • Bonus: Experience with software Quality Assurance testing (Manual and/or automated).

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