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CloudHealth - Director of UX

Boston, Massachusetts

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Job ID R1902545

CloudHealth by VMware is the recognized worldwide leader in the growing Cloud Service Management industry. We partner with many of the largest enterprise cloud consumers in the world, serving more than 4,000 customers, 55,000+ users, and managing over $5B in public cloud spend.

Our comprehensive Cloud Management Platform helps companies and partners of all sizes transform the way they do business by analyzing, visualizing, and optimizing their cloud and hybrid environments for cost, security, automated operations, and broad governance. By focusing on innovative technology, a deep understanding of our customer’s pain, and a fundamental desire to continuously improve, we have driven a highly successful SaaS business. And we see high-growth ahead!

At CloudHealth we believe in the profound value of great product User Experience. It often makes the difference between customers that are truly satisfied, and those that are not. We are looking for a highly-experienced Director of UX to define, grow, and lead our UX function into and through our next phase of growth.

We value individuals with a desire to build great software products, a passion for creating real value for customers, the ability to execute in an agile/startup environment and with a collaborative/independent spirit.

To be successful in this role, you will:

  • Develop deep contextual understanding of our customers, our users, and their needs.

  • Lead, develop,and grow a team of highly talented UX Designers and embrace a culture of high standards and continuous improvement.

  • Be hands on when needed - teach by showing and doing in addition to describing and telling.

  • Reinforce a foundational culture of collaboration in all directions - within the UX Team, with cross-functional stakeholder groups (Customer Success, Sales, Technical Support, etc), and with Executive Leadership.

  • Embrace our culture of radical transparency to consistently reinforce the impact that your UX function has on our customers and our business.

  • Appreciate and welcome opportunities to involve external stakeholders in design work.

  • Exhibit explicit pragmatism in design - find ways to improve how we execute design and work with others.

  • Implicitly understand how to find that magical balance between powerful enterprise SaaS applications and elegant user experience design.

  • Amplify the voice of UX at CloudHealth and raise the DesignIQ across the company

You Have:

  • 10+ years experience in a technology company, preferably delivering sophisticated SaaS applications

  • Ability to influence and work collaboratively with people in all roles/teams

  • Ability to meet tight deadlines and prioritize workloads

  • Attention to detail and excellent listening/speaking skills

  • Strong verbal/written communication skills

  • Strong technical skills that enable you to engage productively with technical teams

  • Experience with Amazon Web Services, Microsoft Azure, or other major public cloud a strong plus

  • High degree of comfort with complex technical environments

  • Ability to apply logical thinking to solving operational problems

  • Bias towards action and outcomes and avoid ideological debate as much as possible

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