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Careers in Client Support

Client Support

Technical Training Specialist

Palo Alto, California

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Job ID R1901679

CloudHealth by VMware is looking for a Technical Trainer to join our growing Training team. The Technical Trainer will be part of the Customer Success organization and will deliver quality training to our client base resulting in strong client adoption and will remain as clients for life.

The technical trainer is passionate about helping customers, channel partners, and internal employees get the most value from the CloudHealth platform by delivering, developing, and maintaining effective courses.

Responsibilities

  • Deliver courses for customers, partners, distributors, and internal employees. Courses are most frequently delivered as virtual hands-on sessions. Occasional onsite training delivery may also be required.

  • Work with the training team and subject matter experts to ensure that course content remains current with product functionality and make improvements where needed.

  • Administer processes related to training including maintaining content in the learning management system, gathering data about customer training, scheduling courses, and ensuring customers are enrolled in the appropriate courses for their role.

Desirable Skills and Experience

  • Strong customer service orientation.

  • Self-starter, taking initiative and requiring minimal oversight.

  • Strong presentation and class management skills.

  • Experience delivering hand-on remote courses for technical products.

  • Exposure to public clouds (Azure, AWS, GCP), cloud management, and data centers is a plus.

  • Strong skills with PowerPoint, Word, Camtasia, etc.

  • Experience with a learning management system (LMS) is a plus.

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  • Client Support, Palo Alto, California, United StatesRemove