Online Scam Alert: We understand that there is an active online scam targeting job seekers at VMware and other companies.
While the scammers use different techniques and different social media tools, some common aspect of the scam is to offer a position
and send a check to be deposited into the job seeker’s account. While VMware has taken steps to stop this scam, once one route
is shut down, another pops up. If you are interested in a position at VMware, the best source to turn to is the VMware Career page.
All open positions are posted there. And all applications for a position at VMware must be submitted through our Careers page.

Global Support

Harness the power of technology to deliver in–depth technical expertise and support to VMware customers worldwide.

Learn More
Delivering World-Class Customer Support

Delivering World-Class Customer Support

The VMware Global Support team harnesses the power of technology to allow VMware customers to quickly self-solve, and supplement with in-depth technical expertise from team members for urgent and complex issues. We are also complemented by the Escalation and Critical Accounts Program (CAP) and the VMware Success 360 teams, delivering account management and proactive engagement.

Why Global Support?

You are the foundation of everything VMware delivers for our customers. You will deliver a world-class proactive and personalized customer support experience and you learn from every customer interaction.

logo

Locations

Global Support offices are all over the world. Learn more about where you can work as a member of Global Support and some of our other featured VMware locations.
VIEW ALL LOCATIONS >
logo

Hear from members of
Global Support

GLOBAL SUPPORT TEAMS

Technical Support

Technical Support

Help our customers and partners when they experience issues with their VMware solutions. Partner on a new support model project that will prevent issues from arising.

Strategy & Operations

Strategy & Operations

Partner with the VMware Global Support leadership team to drive consistent operating procedures and best practices that achieve the team's goals.

Escalations

Escalations

Represent our customers and connect stakeholders to reduce executive escalations and drive resolution for high impact incidents.

Critical Accounts Program 
(CAP)

Critical Accounts Program (CAP)

Lead customers in mobilizing the requiring resources that ensure stability when normal processes are unsuccessful.

Support
Services

Support Services

Provide the best-in-class licensing, entitlement, account, education services, SaaS & subscription, partner and customer service support to VMware employees and our customers.

Learn More About VMware

Innovate in Everything

Innovate in Everything

At VMware, you’ll be challenged every day to “Innovate in Everything.” We don’t believe in having innovation centers because we are an innovation company.

LEARN MORE >
The Future of Work

The Future of Work

We’re building a dynamic, global workforce where our people can work from any location, accelerating their productivity to deliver innovation solutions for our customers.

LEARN MORE >
Life at VMware

Life at VMware

We strive to create a vibrant workplace experience that promotes equity that means creating a culture where diversity and inclusion are mainstream, and where you’re inspired to give more than you take.

LEARN MORE >

Ready to Take the Next Step?

Are you interested in career opportunities within Global Support? Apply today!