Global Support

I have over 30 years of multi-functional experience in the Software Industry with core competence in enterprise Customer Support and Service. I am currently heading the Global Technical Support division at VMware and I am responsible for delivering high levels of customer satisfaction while achieving technological excellence, financial, and employee satisfaction, and other operational commitments.

I am responsible for leading multiple customer-facing teams with the goal of providing an exceptional support experience to VMware’s customers. During my 10+ years at VMware, I have held various leadership roles within the global support organization and hold an extensive background in launching and scaling diverse global teams with attention to customer needs and employees’ success.

I have been working in the IT/Telco industry for the past 23 years. In 2014 I made the leap of faith into the world of Technical Support here at VMware. “Getting things done” is what drives me, solving both customer and business issues really motivates me. I wear a number of hats at VMware including chief of staff for Global Support and global leader for our Support Specialist Team. In my spare time I like to work on old cars, and I am a keen sports fan.

"For me, the most exciting thing about working at VMware Global Support is that you get introduced to different Customers with different Cultures on daily basis. So, by the end of the day, you find yourself exploring the world while working from home on your computer".

"Being a part of VMware’s GS support operation for the past 8 years has provided me with the opportunity to see/experience what makes VMware the company that it is. Both personally and professionally VMware is committed to making a difference one engagement at a time for our customers and team members."

"I can arrange my day around my family life and VMware have always made this happen seamlessly."

"I like to resolve issues that our customers are facing. In the process of resolving issues, we can acquire new technical skills and knowledge, and we can further contribute to our customers."

"Being a part of a core technical team keeps me busy and on toes. I believe the organization as a whole understands its employee needs someone like me who is a young mother who and has to balance work And home together. The role gives me freedom to take a breather undergo training or connect with my leadership 1:1 who understand and keep me motived all the time."

"Working for VMware’s Global Support team is like being in the center of the Universe of Cloud Computing. Why is that? Because every day you work with all kinds of incredible and challenging technologies, many developed by VMware, but from other companies out there too, that power the world and help companies and organizations to achieve their business goals, whether it is to keep people safe and healthy, or to explore the vast space outside of our little planet."

"With the power of human difference, Global Support employees come from all around the world and serve customers globally. I am very proud of being part of VMware Global Support. Global Support provides yearly training and education to keep my skillset sharp."

"The most exciting part about working in VMware Global Support is helping to solve various customer issues. The range and complexity of the technical problems that I help solve makes each day exciting and different."