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Global Support

Harness the power of technology to deliver in–depth technical expertise and support to VMware customers worldwide.

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Delivering World-Class Customer Support

Our goal is to deliver a world class proactive and personalized customer support experience and learn from every interaction that we have with our customers.

We are harnessing the power of technology to allow our customers to quickly self-solve and underpinning this with in-depth technical expertise of human assisted support for urgent and complex issues.

Why Global Support?

Further complemented by our Escalation and Critical Accounts Program and our Success 360 offering delivering account management and proactive engagement.

Our people are the foundation of everything that we deliver for our customers and are key to achieving our goal.

Why Global Support?

Locations

Global Support offices are all over the world. Learn more about where you can work as a member of Global Support and some of our other featured VMware locations.
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Global Success Teams

Technical Support

Technical Support

Available 24x7, Technical Support helps customers and partners when they run into issues with their VMware solutions.

Support
Services

Support Services

Support Services focuses on providing the best in class Licensing, Entitlement Account, Education services support, SaaS & Subscription, Partner and Customer Service support to VMware global teams and customers.

Escalations

Escalations

The high performing 24/7 Global Services Regional Escalation team acts as ambassadors to our customers, advocate for them and align stakeholders through clear, consistent communication.

Strategy & Operations

Strategy & Operations

The Strategy and Operations team ensures Global Support is set up for success and continues to drive toward achieving its transformation goals.

Critical Accounts Program 
(CAP)

Critical Accounts Program (CAP)

CAP is a program designed for rapid engagement to mobilize required resources to ensure stability for our most important clients when normal processes are unsuccessful.

Meet members of Customer Success

Learn More About VMware

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Interview Process

VMware is committed to a welcoming, accessible interview experience that showcases your greatest accomplishments, diverse set of skills, motivations and strengths.

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Career Development

With diverse learning platforms and experiences designed to amplify your career, you are in control of your professional growth and development.

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Benefits

We are proud to offer you and your family a comprehensive list of benefits that are among the best in the industry.

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Join Our Talent Community

Are you interested in staying up-to-date on the latest career opportunities, recruiting events, and company news at VMware? The VMware Talent Community is the place for you to do just that.

Join Our Talent Community