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Customer Success

Provide a personalized experience that guide our customers through all stages of their journey with VMware solutions.

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Technical Account Management

Guide customers towards technical outcomes that will help them realize the full value of their VMware solution investment.

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Success Essentials

Lead the E-2-E post-sale relationship for a specific business franchise by managing onboarding, technology adoption, and solution expansion planning.

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Success360

Provide customers with a wholistic, premium outcome-focused success planning and health management, while ensuring continuous value is achieved.

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Operations

Deliver the operation path from Strategy to Execution through proactive customer engagements across the customer journey.

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Strategy & Planning

Lead planning efforts, team culture enhancements, and effective communication to empower the Customer Success team to achieve its mission.

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Customer Success Architecture

Develop the technical strategy to remove product complexity and support each VMware customer's health and retention.

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